are at the heart of ensuring that our client’s communications needs are met.
Questline is a 20-year-old company that works exclusively with energy utilities in all 50 states. Founded in 1991 as a spin-off of Battelle Memorial Institute, the company’s initial focus was on providing energy utilities with energy audit and assessment services for their customers—including the provision of an Ask an Expert Hotline feature. Today, the Ask an Expert service is still an integral part of Questline—but just that—only a part.
We have become a partner to more than 450 energy utilities by producing energy-related information and resources (content) and then delivering this content on behalf of our energy utility clients to their commercial, industrial, business, and residential customers. Our focused, energy utility only mission has enabled us to gain an expertise and knowledge set that positions us as an invaluable resource for our utility clients, including account managers, program administrators, and other employees that are charged with customer satisfaction, interactive communications, and customer service.
Our energy-related content-in the form of eNewsletter articles, energy calculators, social media feeds, Webinars, eLibrary articles, Ask an Expert answers, industry-segmented benchmark data, and more-is created in-house by dedicated, professional teams of writers, energy engineers, and software developers.
Our clients use this proprietary customer-facing content to improve customer satisfaction scores, drive energy-related revenue, increase energy-efficiency program participation, and address any utility-related marketing and communication objectives. Questline also delivers this client-branded content through a proprietary communication hub. This hub enables our clients to seamlessly deliver communications to their customers by email, text messages, Web-based portals, social media, Webinars, Ask an Expert services, and eNewsletters—all with built-in reporting features.
Our employees are at the heart of ensuring that our client’s communications needs are met. Questline’s mission statement is to “provide value in every interaction with our colleagues, clients, and their customers.” This mission statement and our company values enable us as an organization to ensure that our staff understands the importance of how they work with each other and with our clients. We will reach our vision, one satisfied client at a time.