20 Utilities Represented at 2013 Questline Annual Summit

Questline’s 9th Annual conference was held early this week bringing utilities together to discuss digital communications, marketing strategies, and customer engagement.

At the 9th Annual Questline Summit: Igniting Ideas, 22 utilities were represented from all over the United States. Those utilities represented included Entergy, Duke Energy, Consumers Energy, National Grid, Salt River Project, and Pacific Gas & Electric. Attendees were treated to enlightening presentations, roundtable discussions and opportunities for networking.

Presentations included a case study presented by Jennifer Gary, Market Segment Manager, of Entergy. She detailed the journey Entergy has gone through improving their JD Power rankings from below average to the top Utility. Topics on mobile marketing, automated marketing, customer journey mapping, rate case communications, and metrics were also presented.

“Each year, our Summit is an opportunity for Questline and our clients to learn from each other. We want to facilitate new ideas and generate discussions. We feel the Summit is successful when departing clients tell us they have pages and pages of action items to take back to their Utility with them.” explains Dave Reim, President of Questline.

Questline’s Annual Summit occurs each year in the fall. Details on 2014’s Summit will be introduced early next year.

About Questline:
Questline uses insight and creativity to deliver compelling digital communications to the energy utility industry that enlighten, engage and educate. With 20+ years of experience and 450 client partners, we’ve become the nation’s premier creator, aggregator and analyst of energy utility customer communications content and behavioral analytics. Visit www.questline.com.
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Media Contact:
Lindsey Sheridan -- 800-242-3654 -- lsheridan@questline.com