The Q

The Paperless Advantage
A bill is just a bill – until the day it stops arriving at your customer’s doorstep and starts showing up in her inbox. When...
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What is Deliverability?
Simply stated, it's getting your marketing and business emails to their intended destination—into your customers' inboxes, where they belong. Where they'll be clicked to open, and read. If your metrics say your emails were delivered, that just means they...
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How Outage Communications Improve Customer Satisfaction
The sky darkens. The thunder rumbles in the distance. There’s a boom. The power goes out. Her heart races. She has a project due later...
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Data Visualizations Era by Era
What do you get when you combine masterful design, brevity of wit, creativity and meaningful stats? The all-powerful, brain-delighting, popular infographic – an ideal visual...
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Meet the man behind the mic – your go-to energy industry expert, Mike Carter
Take a peek behind the Questline curtain and get to know one of our legendary energy experts, Mike Carter – Senior Engineer, Certified Energy Manager, Ask an Expert ace and all-around good guy....
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From a Lion King to Content as King
Just how much did a former Disney exec teach the energy utility industry about the power of compelling content? The lion's share. ...
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Tell a good story
We all know a good story when we hear one. It's captivating, memorable and maybe even unexpected. But one thing's certain – it's no accident. Take a look into the science of stories and why our brains can't get...
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Welcome Series: Hi-Powered Communications
What better way to welcome you to The Q community than by discussing the importance of that very thing: a warm welcome. For you, it can be the difference between an engaged, satisfied customer with high program participation and...
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Warm Welcomes Kindle Sizzling CTORs
Whether you’re joining a Cheese of the Month club or signing on with a new cable provider, you’re sure to receive some kind of welcome...
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