2025 Utility Benchmarks Report

The Power of Connection

Questline Digital’s 2025 Utility Benchmarks Report reveals what’s working in utility communications — backed by insights from 338 million emails sent over the past year.

From welcome series campaigns to energy-saving promotions, uncover how leading utilities are building stronger relationships with both residential and business customers. The 2025 Utility Benchmarks Report dives into top-performing messaging, most popular content and key metrics to help your utility improve customer satisfaction and digital engagement.

Utility Customer Engagement Trends
Sample of content from 2025 utility benchmarks report

Want to know more?

The full report is packed with data and strategies to help you strengthen your customer communications.

Contact your Questline Digital representative or complete the form to request your copy of the 2025 Utility Benchmarks Report.