About Questline Digital
Digital marketing expertise for energy utilities
Questline Digital is a marketing and technology agency that builds engaging experiences throughout the customer journey, boosting program participation and overall satisfaction for energy utilities nationwide. Through our proven process, we deliver measurable results with integrated communication strategies that engage, educate and inspire action.
Whether creating content-rich marketing programs, developing integrated technology solutions or deploying multichannel creative campaigns, building greater customer engagement is at the heart of everything we do.
We make energy engaging
Customer engagement and energy expertise have been in our DNA for three decades. Our digital marketing agency was founded in 1991 by the name of Tech Resources, engaging utility customers through the latest technology of the time: the fax machine.
Our faxed newsletters featured answers to common energy-related questions we received at the Questline phone service (now our namesake). Using library research and faxed responses from our team of engineers, this valuable service provided commercial account managers at energy utilities with one-on-one support for their business customers.
Fast forward to today, and our digital marketing agency is still building strong, long-lasting relationships between energy utilities and their customers. The initial faxes evolved into our Engage™ platform, which now includes a full suite of digital engagement tools, from video and interactive content to social media, SMS and, yes, email newsletters.
As energy utilities’ needs have evolved, so have our capabilities. Questline Digital now provides strategic solutions that span utilities’ entire customer engagement ecosystem. From program messaging, marketing cloud content, customer journey mapping and segmentation to outage communications, Questline Digital creates consistent messaging strategies and the technology integrations needed to seamlessly connect with customers across every touchpoint.
Over the years, technology has advanced but our mission has remained the same: to provide value to energy providers by improving the customer experience and achieving program goals with best-in-class content, custom marketing campaigns and digital channel expertise.
We look forward to connecting with you and your utility to learn your strengths and challenges, and ways we can partner together to achieve measurable objectives.