We Make Energy Engaging
We aren’t just experts in digital communications for energy utilities. We’re real people — and we’re here to help when you need us. Questline is a team of strategists, creators and problem-solvers for over 480 energy utilities across all 50 states.
With nearly 30 years of energy industry experience, we find compelling ways to drive customer engagement for our utility clients, achieve program goals and grow long-term customer satisfaction. Through our proven process, we deliver measurable results with content that engages, educates and inspires action.
Whether creating content-rich marketing solutions or deploying multichannel creative campaigns, building greater customer engagement is at the heart of everything we do.
Questline was there when customer engagement was invented
Our company was born in 1991. Before we changed our name to Questline, “Tech Resources Inc.” was engaging energy utility customers though the latest technology at the time: the fax machine!
Our faxed newsletters featured answers to common energy-related questions we received at the Questline phone service (our namesake). Using library research and faxed responses from our team of engineers, this valuable service provided commercial account managers at energy utilities with one-on-one support for their customers. No company had ever before turned technical expertise into utility customer engagement.
Technology has changed, but our mission has not
Fast forward to today, and Questline is still building strong, long-lasting relationships between energy utilities and their customers. That fax evolved into our Engage™ platform, which now includes a full suite of digital engagement tools, from video and interactive content to social media and, yes, email newsletters.
Over the decades, the technology has changed but our mission has remained steadfast. We continue to provide value to energy utilities and help them achieve their program goals — with best-in-class content, custom marketing campaigns and digital channel expertise.