The Current

Since early March, Questline has assisted its energy utility partners in keeping their customers informed regarding the worldwide COVID-19 pandemic. Questline has sent over 17...

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Outages don’t have to derail your energy utility’s customer experience. With the right outage communication strategy, you can help level-set customer expectations when the power...

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During this challenging time, it’s critical for your energy utility to proactively communicate with customers to reassure them of your preparedness. On March 25, 2020,...

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There are no small problems for small business customers. Almost any mistake in hiring the right employees, picking suppliers or choosing the right business structure...

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Personalization isn’t just a preference for consumers — it’s an expectation. Your residential customers want to see messages that speak to their needs and interests,...

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Questline analytics expert Kinsley Giles digs deep into the performance metrics of nearly 355 million email sends to energy utility customers each year. He provides...

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As energy utilities navigate the customer service impacts of the coronavirus outbreak, it’s important to remember that communication is key. Your customers want to hear...

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