PRODUCTS & SERVICES

Our Core Four

Questline means ‘to make energy engaging.’ The Core Four is comprised of our primary service functions: Content, Utility Program Promotion, Digital Channel Deployment and Engagement Strategy. This model of engagement builds brands, promotes advocacy through customer experience, increases customer satisfaction and delivers KPI for utility programs.

The paperless billing advantage

With a customized paperless billing series, our larger IOU clients have seen paperless engagement in the range of 20-40% for Open Rates and 7-25% in CTOR. As the result of recent ongoing paperless billing campaigns, one east coast IOU doubled enrollment in its paperless program.

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Our Work

VIDEO

Custom, platform-specific messaging delivered directly to your customers.

TRADITIONAL MEDIA

An omni-channel approach to direct mail, new service kits, bill inserts, Customer Service Center merchandising, collateral and more.

UTILITY PROGRAM CAMPAIGNS

Proven, packaged campaigns like Welcome Series, Paperless Billing, Outage Communications and Energy Efficiency, customized for your brand.

INFOGRAPHICS

Complex ideas in a simple visual format to educate your audience.

ENGAGE CONTENT

An annual subscription to our expansive collection of more than 1,300 energy content assets.

INTERACTIVE SLIDE SHOWS AND QUIZZES

Gain customer insights while entertaining with digital gamification.

BUILD A RELATIONSHIP

Our signature RelationshipBuilder e-newsletters help you effectively utilize relevant Engage Content to deliver an ongoing dialog with customers that engages, educates and entertains.

COMPELLING CREATIVE

Questline provides extensive creative service capabilities by award-winning talent with cross-industry expertise.

CAREERS

We’re actively adding ‘all-in’ innovators and big thinkers to our growing team and would love to hear from you.

Join the team

We proudly serve more than 450 energy utility clients nationwide.

  • AEP Ohio
  • Duke Energy
  • MidAmerican Energy
  • National grid
  • PSE&G
  • Idaho Power
  • Avista Utilities
  • PSEG Long Island
  • Dairyland Power Cooperative
  • Alliant Energy
  • Dominion
  • Lincoln Electric System

“I thought I’d pass along my thanks and appreciation to you and your team for a job well done. . . .we have received unsolicited and positive e-mails from customers. Everyone is very pleased so far. Please let your teams know that they are doing a great job and we really appreciate it.”

Dean Molino – Duke Energy

“Questline’s Welcome Series has made it so easy for Avista to start our customer relationships on a positive note. I’ve appreciated that the Questline team comes to me with well thought out recommendations for improving our communications with customers. Their advice is based on experience and analytics with other utilities like ours and I trust them immeasurably. Great people to work with and super responsive!”

Sandra Hoye – Avista Utilities