PRODUCTS & SERVICES

Our Core Four

Questline means ‘to make energy engaging.’ Our Core Four represents Questline's key areas of expertise: Content, Utility Program Promotion, Digital Channel Deployment and Engagement Strategy. This omni-channel approach to engagement builds brands, promotes advocacy through customer experience, increases customer satisfaction and delivers KPI for energy utility programs.
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Strengthen Your Customer Satisfaction with High Bill Series

With summer right at our doorstep, the time for high temperatures and even higher bills is here. A recent survey found that 88% of households specify that saving money on their energy bills is their primary motivator for improving energy efficiency. Provide customers with more control over their bills by promoting your tips, tricks and rebates with our High Bill Series. Deliver proactive communications and raise customer satisfaction to new heights.

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Our Work

VIDEO

Custom, platform-specific messaging delivered directly to your customers.

TRADITIONAL MEDIA

An omni-channel approach to direct mail, new service kits, bill inserts, Customer Service Center merchandising, collateral and more.

UTILITY PROGRAM CAMPAIGNS

Proven, packaged campaigns like Welcome Series, Paperless Billing, Outage Communications and Energy Efficiency, customized for your brand.

INFOGRAPHICS

Complex ideas in a simple visual format to educate your audience.

ENGAGE CONTENT

An annual subscription to our expansive collection of more than 1,300 energy content assets.

INTERACTIVE SLIDE SHOWS AND QUIZZES

Gain customer insights while entertaining with digital gamification.

BUILD A RELATIONSHIP

Our signature RelationshipBuilder e-newsletters help you effectively utilize relevant Engage Content to deliver an ongoing dialog with customers that engages, educates and entertains.

COMPELLING CREATIVE

Questline provides extensive creative service capabilities by award-winning talent with cross-industry expertise.

CAREERS

We’re actively adding ‘all-in’ innovators and big thinkers to our growing team and would love to hear from you.

Join the Team

WE PROUDLY SERVE MORE THAN 480 ENERGY UTILITY CLIENTS NATIONWIDE.

  • AEP Ohio
  • MidAmerican Energy
  • National grid
  • PSE&G
  • Idaho Power
  • Avista Utilities
  • PSEG Long Island
  • Dairyland Coop
  • Alliant Energy
  • Dominion Energy
  • LES

“My contact at Questline is a great sounding board for new ideas, helping to develop creative options and impactful solutions that drive digital engagement. Year after year, the initiatives we partner on have gotten attention and delivered results. The team’s patience, professionalism and expertise know no bounds.”

Michelle Somers – PSEG Long Island

“(Questline) has a lot of resources and expertise that I personally don’t have…You’re responsive, you have a willingness to try to do things that you maybe hadn’t thought of before, so that’s always a plus. I appreciate the relationship we have with Questline.”

Barry Mosser – AEP National Accounts

“Questline’s Welcome Series has made it so easy for Avista to start our customer relationships on a positive note. I’ve appreciated that the Questline team comes to me with well thought out recommendations for improving our communications with customers. Their advice is based on experience and analytics with other utilities like ours and I trust them immeasurably. Great people to work with and super responsive!”

Sandra Hoye – Avista Utilities

“I think the team from Questline that we work with has been great. They’ve been willing to share their experience with other clients and then try to blend that experience with some of the unique needs we may have.”

Greg Earl – AEP Ohio

“What I find very useful about the newsletter is that it’s customizable…that was nice because it was already there, but we would incorporate our program specific information into the article, as well as our branding and our logo into it. That just made the process easier instead of having a team coming up with something new all the time.”

Janet Rehberg – Ohio’s Electric Cooperatives