PRODUCTS & SERVICES

Our Core Four

Questline means ‘to make energy engaging.’ Our Core Four represents Questline's key areas of expertise: Content, Utility Program Promotion, Digital Channel Deployment and Engagement Strategy. This omni-channel approach to engagement builds brands, promotes advocacy through customer experience, increases customer satisfaction and delivers KPI for energy utility programs.

EMPOWERING CONVENIENCE THAT COUNTS

When it comes to their energy bill, customers want control and convenience. Paperless billing gives customers both by enabling them to view their bill anytime or anywhere – without worrying about missing a payment. With a paperless billing campaign, utilities simultaneously decrease billing service costs while increasing customer engagement. We call this a win-win. Start turning customer convenience into customer conversions with Questline’s Paperless Billing campaign.

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Our Work

VIDEO

Custom, platform-specific messaging delivered directly to your customers.

UTILITY PROGRAM CAMPAIGNS

Proven, packaged campaigns like Welcome Series, Paperless Billing, Outage Communications and Energy Efficiency, customized for your brand.

TRADITIONAL MEDIA

An omni-channel approach to direct mail, new service kits, bill inserts, Customer Service Center merchandising, collateral and more.

INFOGRAPHICS

Complex ideas in a simple visual format to educate your audience.

ENGAGE CONTENT

An annual subscription to our expansive collection of more than 1,500 energy content assets.

INTERACTIVE SLIDE SHOWS AND QUIZZES

Gain customer insights while entertaining with digital gamification.

COMPELLING CREATIVE

Questline provides extensive creative service capabilities by award-winning talent with cross-industry expertise.

BUILD A RELATIONSHIP

Our signature Questline eNewsletters help you effectively utilize relevant digital content to deliver an ongoing dialog with customers that engages, educates and entertains.

CAREERS

We’re actively adding ‘all-in’ innovators and big thinkers to our growing team and would love to hear from you.

Join the Team

WE PROUDLY SERVE MORE THAN 480 ENERGY UTILITY CLIENTS NATIONWIDE.

  • AEP Ohio
  • MidAmerican Energy
  • National grid
  • PSE&G
  • Idaho Power
  • Avista Utilities
  • PSEG Long Island
  • Dairyland Coop
  • Alliant Energy
  • Dominion Energy
  • LES

My contact at Questline is a great sounding board for new ideas, helping to develop creative options and impactful solutions that drive digital engagement. Year after year, the initiatives we partner on have gotten attention and delivered results. The team’s patience, professionalism and expertise know no bounds.”

Michelle Somers – PSEG Long Island

“(Questline) has a lot of resources and expertise that I personally don’t have…You’re responsive, you have a willingness to try to do things that you maybe hadn’t thought of before, so that’s always a plus. I appreciate the relationship we have with Questline.”

Barry Mosser – AEP National Accounts

“Questline’s Welcome Series has made it so easy for Avista to start our customer relationships on a positive note. I’ve appreciated that the Questline team comes to me with well thought out recommendations for improving our communications with customers. Their advice is based on experience and analytics with other utilities like ours and I trust them immeasurably. Great people to work with and super responsive!”

Sandra Hoye – Avista Utilities

“I think the team from Questline that we work with has been great. They’ve been willing to share their experience with other clients and then try to blend that experience with some of the unique needs we may have.”

Greg Earl – AEP Ohio

“What I find very useful about the newsletter is that it’s customizable…that was nice because it was already there, but we would incorporate our program specific information into the article, as well as our branding and our logo into it. That just made the process easier instead of having a team coming up with something new all the time.”

Janet Rehberg – Ohio’s Electric Cooperatives