Questline is the innovative digital communications agency dedicated solely to the energy utility industry. We are strategists, creators and problem-solvers for over 480 energy utilities across all 50 states. Our mission is to provide unparalleled customer experience through communications that engage, educate and inspire action.
Leveraging the power of our Engage platform, the latest evolution of eNewsletters provides more flexibility and analytic insights than ever before. Elevate your customer engagement with Questline’s eNewsletters.
Help your customers stay safe before, during and after severe weather. From urgent storm events to proactive text alert enrollment, Questline’s Outage Communications streamline the process – getting essential, timely information to customers when and where they need it most.
At Questline, we work hard to stay ahead of the trends of the industry. We produce our most thought-provoking findings and ideas in our monthly blog – The Q. Make it a priority in 2019 to keep your energy utility in the know. Subscribe to The Q today!
Questline means ‘to make energy engaging.’ Our Core Four represents Questline's key areas of expertise: Content, Utility Program Promotion, Digital Channel Deployment and Engagement Strategy. This omni-channel approach to engagement builds brands, promotes advocacy through customer experience, increases customer satisfaction and delivers KPI for energy utility programs.
Our recent collaboration with SECC led us to discover the many exciting changes coming to the world of energy. Watch the video we created to understand why now is an exciting time to be an energy consumer.
WE PROUDLY SERVE MORE THAN 480 ENERGY UTILITY CLIENTS NATIONWIDE.
“My contact at Questline is a great sounding board for new ideas, helping to develop creative options and impactful solutions that drive digital engagement. Year after year, the initiatives we partner on have gotten attention and delivered results. The team’s patience, professionalism and expertise know no bounds.”
Michelle Somers – PSEG Long Island
“(Questline) has a lot of resources and expertise that I personally don’t have…You’re responsive, you have a willingness to try to do things that you maybe hadn’t thought of before, so that’s always a plus. I appreciate the relationship we have with Questline.”
Barry Mosser – AEP National Accounts
“Questline’s Welcome Series has made it so easy for Avista to start our customer relationships on a positive note. I’ve appreciated that the Questline team comes to me with well thought out recommendations for improving our communications with customers. Their advice is based on experience and analytics with other utilities like ours and I trust them immeasurably. Great people to work with and super responsive!”
Sandra Hoye – Avista Utilities
“I think the team from Questline that we work with has been great. They’ve been willing to share their experience with other clients and then try to blend that experience with some of the unique needs we may have.”
Greg Earl – AEP Ohio
“What I find very useful about the newsletter is that it’s customizable…that was nice because it was already there, but we would incorporate our program specific information into the article, as well as our branding and our logo into it. That just made the process easier instead of having a team coming up with something new all the time.”