Questline works with energy providers across the U.S., focusing on the unique needs of utilities and their customers
Questline works exclusively with the energy utility industry — making us uniquely qualified to solve your challenges and help achieve your goals. Our clients include energy providers in all 50 states, from cooperatives, G&Ts and municipal utilities to investor-owned utilities. Your business is our business, allowing us to focus on the specific needs of your utility and your customers.
We understand your regulatory and data security requirements
Utilities are unique businesses. Unlike any other industry, energy providers face a challenging combination of government regulations, customer expectations and rapid technological innovation — all while providing a service that’s critical to your community.
We understand that landscape because we’ve been helping energy providers navigate it for three decades. Questline’s proven content marketing approach is tailored to the regulatory needs of utilities, including promoting both regulated and unregulated programs, products and services. We know what customer satisfaction means to you, and we can help you build a long-term engagement strategy to bolster J.D. Power results.
Questline will also protect your sensitive customer information and the privacy of your data. We are SOC 2 certified, and our digital and physical safeguards are audited each year to ensure compliance with the latest data security guidance.
Energy industry insights
Questline’s team is dedicated to sharing what we’ve learned. Our experience working with energy utility clients of all sizes gives us a unique perspective on industry trends, and we regularly share our insight with industry publications and trade associations. There isn’t much we haven’t seen in the last 30 years, and we will make sure you’re prepared for what’s next.
Questline’s annual Energy Utility Benchmarks Report provides the most robust industry performance metrics available as well as best practices to achieve long-term customer satisfaction. Our insights are based on broad and deep digital marketing data from across the country, so you can understand what’s working and what’s not, and see how your own campaigns compare to the industry.
Our recommendations can also be found on our blog, The Current, where we post advice based on the latest energy industry and digital marketing trends.
Questline’s team is also here for you. Our client success, analytics and operations pros will make sure you have the data and insights you need and optimize your campaigns for success.
A passion for energy industry partnerships
With a focus on learning and discovery, Questline collaborates across the energy industry with trade groups, utility associations and professional organizations. These include Touchstone Energy Cooperatives, Utility Customer Research Consortium and the Smart Energy Consumer Collaborative, among others. Our partnerships allow Questline to stay on the cutting-edge of industry topics like renewable energy, smart grid development, demand response, renewable energy goals, and other technology and regulatory trends.
Utilities that value customer engagement turn to Questline
We work with more than 480 energy utilities in all 50 states.