Utility Customer Assistance Solutions

Be proactive about sending billing and payment assistance program communications

For energy utilities, it’s vital to send proactive billing and payment assistance communications to residential customers. In fact, many customers don’t realize they need help until they learn about an assistance program or service available to them.

Utility customer assistance programs not only help customers needing billing or payment support, but they also have a major impact on long-term customer satisfaction.

However, it can be challenging to promote these programs to customers who may be hesitant about assistance, unsure how to improve energy efficiency or facing financial hardships for the first time.

Your solution for proactive communications

To make it easy for your energy utility, Questline offers turnkey utility customer assistance solutions that reach targeted audiences and increase program participation.

Communicate the following utility customer assistance topics to your customers:

  • Strategies to reduce high energy bills
  • Level billing programs
  • Seasonal energy savings advice
  • Payment assistance programs
  • Energy efficiency solutions for low-income customers

With our utility customer assistance solutions, your energy utility can ease customers’ concerns and connect them with helpful programs and resources when they need it most.

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High Bill Solution

Empower customers to take control of their energy bills through seasonal efficiency advice and participation in level billing programs. Our High Bill Series includes three season-specific emails highlighting savings tools and resources.

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Payment Assistance Campaign

Connect with customers in need through targeted, proactive messages about billing options and assistance programs. This solution features an automated email campaign and interactive landing page.

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Efficiency for Low-Income Customers

Reach this segment through our collection of content assets designed to build engagement and help them save energy and money. This multimedia collection features videos, infographics, social media posts and more.