Residential Energy Newsletters

Build a foundation for long-term customer engagement and satisfaction.

By engaging with residential customers every month, you can position your energy utility as a helpful, trusted resource in their lives. That relationship starts with a residential energy newsletter.

Deliver valuable content directly to customers

A residential energy newsletter allows your utility to deliver valuable, compelling content directly to customers’ inboxes. This consistent customer touchpoint not only increases customer satisfaction, it also drives program interest and participation. 

“The newsletters are a wonderful way to communicate with customers. Most customers like DIY content and videos because they don’t have to read something complex. Questline Digital’s content library gives me the flexibility to choose the exact types of content I know our customers will enjoy.”
—Crystal Thompson
Accounting/Billing Technician, Town of Benson

Each residential energy newsletter is an opportunity to educate customers, help them make the most of their energy use and promote relevant programs and services.

Why Questline Digital’s residential energy newsletters work

This content marketing solution builds trust in your energy utility through long-term engagement. In each monthly energy newsletter, your customers receive valuable information that:

  • Answers their questions
  • Offers helpful advice
  • Provides education on new technologies
  • Inspires them to take control of their energy use

Over time, customers view your energy utility as a helpful resource that’s always there for them. When you tell them about a program or new service, they listen — because it’s not a marketing message, it’s part of the interesting content they look forward to each month.

Connect with customers in any language

English isn’t the preferred language for all customers, but it’s critical for your utility to connect with everyone. Questline Digital’s Engage Global Translate feature allows you to easily remove language barriers and reach all of your customers with every message.

With Engage Global Translate, customers can select from 134 languages to translate any email message or webpage. It just takes one click. Customers can also save their language preferences for future communications and you’ll get full reporting on multilingual engagement.

What’s included in your energy newsletter solution

Gain access to turnkey and customizable content and design options that fit your utility’s needs.

  • Four original content assets each month, covering seasonal energy use, new technology, efficiency advice and other topics that align to your utility’s messages and programs.
  • Engaging multimedia content, including professionally produced videos, infographics and interactive quizzes.
  • Flexibility to review and approve content, request changes, manage lists and schedule deployment dates with our robust Engage™ platform.
  • Opportunity to personalize content to include program links and other utility-specific information.
  • Fully responsive, mobile-friendly email and landing page templates customized to include your utility’s logo and brand colors.
  • Monthly energy newsletter deployment managed by our experts to maintain list hygiene, CAN-SPAM compliance and deliverability best practices.
  • Comprehensive performance metrics and easy-to-understand analytics.
  • Guidance from our strategists on how to optimize your energy newsletter for maximum customer engagement.
Icon for residential energy newsletter services

See how it works!

Sign up below to watch a full-length recorded demo of Questline Digital’s newsletter solution.

Dynamic Newsletters: Relevant, Personalized Content

Icon for ai content artificial intelligence

Provide every customer with a personalized content experience by putting the power of artificial intelligence (AI) to work. Questline Digital’s Dynamic Newsletter solution uses machine learning to provide a unique selection of content to each subscriber, no matter the size of your list.

Our AI tool automatically selects the most relevant content from our library of 4,500+ assets. You can send personalized newsletters to every customer without the added effort of curation or segmentation.

Dynamic Newsletter key benefits

  • Provides a personalized, customer-centric experience
  • Supplies consistently relevant and engaging content
  • Automatically learns from customer preferences to optimize future recommendations
  • Gathers unknown customer data for future segmentation
  • Makes it possible to understand unique customer interests
  • A seamless communication solution to reach all audiences

Ready to learn more about Questline Digital’s residential newsletters?

Submit the form below to watch a recorded demo of our solution and see for yourself how a monthly newsletter will help your utility boost engagement and customer satisfaction.