Webinar Series: Plugged In
Proven Ways Utilities are Improving Business Customer Satisfaction
Event Date: Thursday, Oct 19th, 2023
Event Time: 1:00 PM EST
We know from recent J.D. Power studies that as energy rates have risen, business customer satisfaction has taken a hit. But rising rates don’t have to equate to low customer satisfaction.
“In fact, the handful of electric utilities that are getting the business customer engagement formula right are able to maintain or even drive higher levels of satisfaction and affordability perceptions,” says Adrian Chung, Director of Utilities Intelligence at J.D. Power.
From sharing transparent communications to assisting with energy price changes and educating customers about utility programs and energy-saving technologies, there are many ways utilities can increase customer satisfaction.
In this webinar, we’ll hear from utilities that are achieving increased business customer satisfaction and ranking high on J.D. Power’s survey list. Expect to leave with takeaways including:
- A deeper understanding of the key drivers of business customer satisfaction
- Insights into the latest technologies and tools that can help you deliver world-class customer experiences
- Best practices and real-world examples of how energy utilities are increasing customer satisfaction and loyalty
COMING UP:
PAST WEBINARS:

Questline Digital Plugged In: Educating Customers about Rate Plans
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Questline Digital Plugged In: How to Build Customer Trust with Outage Communications
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Questline Digital Plugged In: Data Privacy and Personalization
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Questline Plugged In: Strategies for High Bill Communications
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Questline Plugged In: Proactively Engage Customers with Emergency Communications
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Guest speakers from Tucson Electric Power and Belize Electricity Limited.

Questline Plugged In: Utility Customer Payment and Self-Serve Opportunities
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2022 Energy Utility Benchmarks Report: Data to Drive Your Utility Forward
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