Smart Energy Website Drives 66,000+ Video Views in First Four Months

Challenge

PSEG Long Island wanted to create a digital experience and marketing strategy to educate 680,000 residential customers about energy use and savings opportunities in their homes. The campaign needed to include information about beneficial electrification, energy efficiency, smart technology and safety while also connecting visitors to value-added services like rebates, programs and the utility’s energy efficiency marketplace. 

Solution

The utility enlisted Questline Digital to build an interactive microsite that provided an immersive experience inside a typical family’s house, demonstrating behaviors, products and programs that were achievable to the average utility customer. The site featured 29 animated videos that taught customers how making energy-efficient choices could lower their energy bills and increase their savings while maintaining a comfortable home. A text call-out and CTA connected each video to a related program, product or more information on the utility website.

To promote the new interactive experience, Questline Digital created a brand identity and multichannel marketing strategy, including: paid banner ads, a carousel image for the utility’s website homepage, organic and paid social media content, website footers, email footers, multiple campaign emails and email newsletter promotions.

Results

The PSEG Long Island interactive microsite effectively engaged the utility’s residential audience. 

In a data analysis of the four months following site launch, the interactive website achieved:

  • 40,789 unique users
  • 66,808 total video views
  • 59.0% video completion rate
  • 6.4% click-through rate
  • 2,617 CTA clicks – Learn More and Shop Now

The highest volume of unique users on the microsite occurred on dates when PSEG Long Island sent emails promoting the site to its full residential list. Over 19,000 visits came from email promotions alone. The utility continues to push regular marketing messages about the interactive microsite and evaluate which topics and products are of most interest to customers. 

Visitors to the interactive site watched an average of 1.64 videos, with nearly 60% watching each video to completion.

“PSEG Long Island had a vision to get customers to better understand their own energy consumption and take actions that directly reduce their monthly bills with energy efficiency and renewable energy measures. That vision was realized by leveraging Questline Digital’s dynamic team to create a platform that takes our customers through a journey that brings that vision to fruition.”
—Todd Stebbins, Senior Program Manager, PSEG Long Island