In the utility industry, we find ourselves constantly at the crossroads of a rapidly changing energy landscape. The advent of beneficial electrification, for one, has put natural gas suppliers on their heels. The electric utility industry is touting the trend of reduced CO2 emissions per MWh from electric power generation over the last decade. Plus, the electric
Rate plan education is an essential part of reaching sustainability initiatives. Utilities that promote rate plan options, improve self-service tools and use messaging that resonates with target audiences can improve customer satisfaction, even during this time of change. By offering plans that suit their customers’ needs and incentivize energy conservation, and educating customers about those
Alternative rate plans are becoming commonplace as energy utilities make efforts to improve grid stability and reach sustainability goals. Energy providers across the country are implementing residential time-of-use (TOU) rates to help reduce demand on the grid and give customers more control over their energy use. However, encouraging customers to switch to a new rate
As energy costs rise and inflation continues to impact household budgets, a growing number of utility customers may qualify for low-income assistance programs. And while these customers share many of the same interests and needs as utilities’ general customer base — from an interest in smart home technology to reducing their energy usage — identifying
Energy utility customers don’t want to be left in the dark during a power outage. When done well, outage communications can be a chance to further engage with customers and earn their trust. On the other hand, a lack of communication during an outage can cause ill will among customers and make it difficult to create