High bill communications is a hot topic (pun intended) for utilities everywhere. Extreme temperatures have impacted billing communications in a big way as scorching summers and frigid winters hit customers’ energy bills. How your utility communicates seasonal costs directly impacts customer satisfaction. In Questline Digital’s webinar, “Strategies for High Bill Communications,” our expert speakers, Morgan Kriley
Sonja Britland has worn many hats at Taunton Municipal Light Plant (TMLP), from marketing to public communications. In her latest role as Sustainability and Commercial Development Manager, she is passionate about the environment and helping customers take advantage of renewable energy. “I really hope to make a difference and put my energy toward something tangible
Communicating with customers about products, services and other offerings is vital, and email marketing can be an extremely effective channel for these messages. However, reaching a customer’s inbox is much more complicated than drafting a message and hitting send. That’s where email deliverability comes in. What is email deliverability? It’s the ability to get emails
Power outages can occur at any time for any reason, whether due to severe weather, equipment failure or even animal obstruction. Your customers look to your utility for outage updates. That’s why proactive emergency communications are key. In Questline Digital’s webinar, “Proactively Engage Customers with Emergency Communications,” Vonetta Burrell, Manager of Corporate Communications at Belize
An engaged customer is easy to recognize in many industries. In the retail industry, an engaged customer is an avid online shopper who tags their favorite brand on social media. In the spa or beauty salon industry, an engaged customer will book appointments regularly and leave positive reviews on Yelp. In the energy industry, however,